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"to date, brands have focused on monitoring mentions, gaining fans for their Facebook Pages, and pumping messages to fans. However, the right way to get a return on investment from social is getting more consumer to consumer viral marketing"
"The human habit of overestimating other people’s happiness is nothing new, of course. Jordan points to a quote by Montesquieu: “If we only wanted to be happy it would be easy; but we want to be happier than other people, which is almost always difficult, since we think them happier than they are.” But social networking may be making this tendency worse… By showcasing the most witty, joyful, bullet-pointed versions of people’s lives, and inviting constant comparisons in which we tend to see ourselves as the losers, Facebook appears to exploit an Achilles’ heel of human nature."
"The riots are underway. It is not a battle over the future of privacy and publicity. It is a battle for choice and informed consent."

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